Issues After Install
•Stay in vehicle •Close the door •Remove the keys •Wait until the headlights, dash lights, and radio turn completely off •Start the vehicle
Mon, 14 Aug, 2017 at 3:24 PM
Grand Cherokee Carplay media hub install guide
See attached for guide on installing hub
Wed, 7 Feb, 2018 at 10:40 AM
No Heated/Cooled Seats/Steering Wheel
Please see this statement from the product page: If your vehicle is a 2013-2014 and currently features heated seats, ventilated seats, and/or heated st...
Thu, 12 Apr, 2018 at 1:23 PM
Cannot Subscribe to Sirius Guardian Feature
Please see this statement from our website: Customers who are currently subscribed to the paid subscription of UConnect Access® will forfeit this feat...
Thu, 5 Apr, 2018 at 4:24 PM
My CarPlay Doesn't Work
If the phone isn't charging, this is likely an issue with needing to re-install the USB hub that was sent and the hub harness itself (if you have a Dod...
Fri, 18 May, 2018 at 12:27 PM
My Radio Doesn't Turn Off After Shutting Off the Vehicle
There is a delay in powering down the radio built into the software.  The default setting is 45 seconds after the key is out of the ignition and the doo...
Thu, 10 May, 2018 at 12:05 PM
My Radio is Very Hot to the Touch
The radio does not have an on-board fan to disperse heat.  The screen will sometimes be very warm to the touch or the back of the radio will be very hot...
Thu, 10 May, 2018 at 11:54 AM
Apple CarPlay/Android AutoPlay Not Working
•Make sure the phone is charging to verify that the hub is properly installed. • If it is charging, please try re-installing the media hub sent with you...
Thu, 10 May, 2018 at 12:01 PM
Static in Bluetooth Music Streaming Mode
This is a phone related issue.  •Unpair and forget from both the Infotainment system and your phone.  •Restart your phone. •Try to repair both d...
Thu, 10 May, 2018 at 12:11 PM
I'm Missing An Antenna Plug When Installing
Not all vehicles are equipped with every plug. You will probably only need 3-4 of these plugs at most. Please see attached picture for a description of the ...
Fri, 18 May, 2018 at 1:14 PM