If the navigation system only gives you two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”. Please follow the documentation below. 

For installations that received only the brown plug with a green wire:

 Check the VSS plug to make sure the green wire is getting a good connection.  

If it is and you still do not receive the prompts, check the settings to makes sure the voice prompts option is turned on and the volume is turned up. 

For installations that received the brown plug with a green wire and a purple and brown or purple and grey wire:

 Please follow procedure 2 in the installation guide:  See attached, page 15

If you are still having issues, please feel free to reach out to the support team or open a ticket