If you have installed your HMI Module, and are getting this message on the screen with Navigation, then unfortunately the programming was deleted.
This can happen if your vehicle was taken to a dealership for help with the install, and they flashed or reprogrammed it.
We include warnings and advise installers to be aware it should not require any kind of programming on their part.
Please contact support at email@example.com to obtain an RMA to send the module back for reprogramming.
We apologize for any inconvenience.