•Make sure the phone is charging to verify that the hub is properly installed.
• If it is charging, please try re-installing the media hub sent with your purchase.
This will typically resolve this issue.
If it doesn't solve the issue, please make sure you are using the factory charging cable sent with the phone.
*MOST AFTERMARKET CHARGING CABLES WILL CAUSE ISSUES*
If you have a 2013 - 2017 Ram you will need to install the included power harness to obtain CarPlay functionality.
Please see this video for instructions on installing the harness:
If the steps above are not effective, please contact customer support to determine if the correct media hub was sent.