If you have the IO4 option code you may not have camera wiring. You can find your option code on glove box sticker. Looks like picture below:
We can exchange the factory camera with an aftermarket version that has the camera wiring. Simply contact support via our chat feature on the website between the hours of 9 to 5:30 eastern time, Monday through Friday. Handle looks identical to factory handle. You will need to run the camera wiring behind the glove box to the HMI module. Simply remove the glove compartment and locate the module in this picture:
You will be removing the existing plug and moving it to the open grey plug on the other end. Backup camera interface in photo above takes the camera output plug. Locate power behind the cigarette lighter outlet. Tap into the red wire and ground black wire to chassis. If you are having trouble with installation, please contact support.