All of the radios Infotainment.com sells and offers on their site are certified reconditioned radios as stated on our site.
They are put though an extensive bench-testing along with a 20 point inspection prior to being shipped.
If you believe you have a defective radio, please reach out to the support department via trouble ticket, or email and they will gladly assist.
Additionally, you can find on every single store page on infotainment.com under 'Introduction' the mentioning of the infotainment system being 'reconditioned'.
If you search for anything inside of the main website's search field, you can also see a brief description which states this as well:
All units come with a 30 day money back/ 90 day guarantee and hassle-free return policy that is fair and competitive to any business.
If there is an actual defect on your radio, (sever scratch/crack, gps issues, broken parts, etc) please do not hesitate to reach out to the support department for assistance in either an exchange or return.