If the phone isn't charging, this is likely an issue with needing to re-install the USB hub that was sent and the hub harness itself (if you have a Dodge RAM). Please follow this video for more info on re-installing the hub and hub harness in a Dodge RAM: https://www.youtube.com/watch?v=CNVVdBM5G5o&feature=youtu.be. If you do not have a Dodge RAM, please follow the appropriate install video for your vehicle located on our website where you purchased the product. Install videos can also be found on our YouTube channel: https://infotainment.freshdesk.com/support/solutions/articles/24000010141-installation-videos-youtube.
If the phone is charging, please see this article to ensure all troubleshooting has been accomplished prior to contacting customer support: https://infotainment.freshdesk.com/support/solutions/articles/24000021452-how-to-set-up-apple-carplay.